VAULENNE policy
Shipping
Updated August 11, 2026
Worldwide delivery
We ship to supported destinations worldwide. The exact services, price and availability for your address are displayed at secure checkout. Some countries, regions, postal codes and restricted destinations may be unavailable.
Processing and estimates
Orders generally require 2–5 business days for processing before dispatch. Estimated delivery windows shown at checkout are estimates, not guarantees, and may change because of carrier capacity, customs, weather, public holidays or destination conditions.
Tracking and split shipments
Tracking is provided when available. Products may ship directly from different fulfillment partners, so one order can arrive in more than one parcel and on different dates. You will not be charged extra solely because an order is split.
Customs, duties and taxes
Import duties, taxes and customs handling fees are determined by the destination country. Unless checkout states that they are included, these charges are the recipient’s responsibility. We cannot mark orders as gifts or declare an inaccurate value.
Address problems and delayed parcels
Check the delivery address before placing the order. Contact us immediately if it is wrong; changes are not guaranteed after fulfillment begins. If tracking has not updated for an extended period or the parcel is marked delivered but cannot be found, contact care@vaulenne.com so we can investigate.